I know it's not a new concept but I decided to give it online grocery shopping a try. After I did my meal planning for the month, I went and made my shopping list. Dude, I know, my organization hurts my head sometimes. Now I'm not loyal to any grocery store so I picked one that had a user-friendly looking website.
I started searching for the items on my list and was pretty excited about how easy it was to find the things I wanted. It also showed options for most things and even sale prices. The best part is that I could sort by price. So when they have 5 different brands of chicken stock and I could give two shits which brand it is, they show me the cheapest one first. Sweet.
Online Shopping 1, In-Person Shopping 0
Another feature I liked it was how I could put in a vague search term and it came back with all my options. For example, I need a bag of frozen butternut squash. I've never bought this before. I could just picture myself in the frozen foods aisle walking up and down looking for one little bag of squash. Yooo hooo!!! Squashy!!! Where are yoouuuu???And not finding it. The website pulled it right up for me. Thanks website!
Online Shopping 2, In-Person Shopping 0
Granted, this was first time so it took me quite a bit of time to go through and pick out every item I wanted. I guess this is normally the time it takes to walk through the store. This time however, I spent sitting on my butt. This one's a draw.
Online Shopping 2, In-Person Shopping 0
The one section I wasn't thrilled with was the meat section. I like to buy my packages of boneless chicken breasts and tenders based on the size and what's on sale. Since there are only two of us, I always go for the smaller packages. However, the site was only offering a vague Boneless Chicken Breast option and had a 3lb minimum. Hmmm, do I really feel like divying it up when it gets to my kitchen? Not really. And I'm not sure I love mystery meat. Mystery Machines, yes. Mystery meats? No.
Online Shopping 2, In-Person Shopping 1
So I finish loading up my cart and realize that there are 2 items I couldn't find on the site. Luckily they have a box for any additional instructions and comments. So I asked them for a jar of Picante sauce and 4 Poblano peppers. They told me they were able to locate both. Score.
Online Shopping 3, In-Person Shopping 1
I decide that I'm going to pick up my order that night since the next available delivery time would be the next morning while I'm at work. Plus I'm also saving $10 for pick-up versus $20 for delivery. My order was placed around 2:30 pm and they tell me the soonest I can pick up is 7:00 pm. Are they that busy with online ordering? That seems like an awful long time.
Online Shopping 3, In-Person Shopping 2
Around 6:45 that night, while getting ready to head out the door I realized I missed a call from the store. The message basically said that they were running behind and my order wouldn't be available until a little later. They neglected to say when "later" was. So I call the store back and ask them. They ask me to come at 8pm. I say no, that's inconvenient for me. I tell them I'll be there around 7:30. They don't really "agree" to that but we get off the phone. Shannon not happy.
Online Shopping 3, In-Person Shopping 3
So we head to Lowe's to pick up a few things and get to the grocery store around 7:40 or so. I park in the specially designated parking spot and spot the camera aimed at me. The website stated that all I had to do was pull in and an employee would come out to greet me. So we waited. Next thing I know, it's 8:05 and we finally see a girl walking towards my car. She offers up some lame apology then ignored my not-so-jokingly comment about having my $10 service fee removed. She starts playing with a little scanner and asking me if it's ok for a few substitutions. I say they are fine. She goes back into the store to get my total. Tick tock, tick tock.
Online Shopping 3, In-Person Shopping 4
We spent the next 15 minutes trying to decide if we should leave. On one hand, where the eff was this girl? This was ridiculous. They are more than an hour late. On the other hand, if we leave, we're out all the time we spent there plus we have no groceries. At 8:20, with no signs of her, we leave. PISSED.
Online Shopping 3, In-Person Shopping 5
Now luckily, you do not have to give them a credit card number when you place your order. They anticipate having changes/substitutions when you get there so they tally it up when all is said and done. This bit of knowledge led me to turn my car on and drive home. A few minutes later I get a phone call from the store, from a manager of some sort. Apologizing up and down and saying I could come pick up my order. Ha. Serious? No, I tell them, you can deliver it. 5pm tomorrow. Be at my house. No fees. They agree.
Online Shopping 4, In-Person Shopping 5
The next night arrives. 5pm comes and goes. At 6:25, a van pulls into my driveway. Again, not happy. Do these people not understand the concept of TIME?!?!
Online Shopping 4, In-Person Shopping 6
Inside is a really nice non-grocery store related delivery man. He brings the bags inside the house, I pay him and he leaves. I unpack everything and make sure it's all there. It is. It's even kinda fun pulling things out of the bag. Like someone else did all my shopping for me and it's all a surprise to me. But it's all things I need! Yay!
Online Shopping 5, In-Person Shopping 6
However, instead of Picante sauce, they brought me salsa. Meh.
Online Shopping 5, In-Person Shopping 7
So all in all, while the score might have come pretty close between the two options, I think my general aggravation over the 24 hour period counts for at least 12 points. For the In-Person Shopping side obviously. I *might* someday give another grocery store another chance but I think John would have my head. He's the lucky recipient of those 24 hours of aggravation ya know. In the meantime, I'm very seriously considering shooting this post off to the store manager and demanding free stuff or I say the words...Shop Rite. Woops, already did.