Customer Service. Let me just say I'm a big fan. Or maybe I should clarify that...I'm a proponent of good customer service. It stems from a few things...like that my Ma raised me with manners. P's and Q's if you will. In addition, I worked my way through high school and college in customer service positions: retail, admin & the worst of the worst, waitressing. Even now, while I don't deal with customers per se, my bosses kinda prefer if I'm polite to the people I deal with at work. But even outside of work, I think I'm pretty polite when it comes to customer service interactions. If I happen to be on the phone when it's my turn at the register, I ask the person to hold on or tell them I'll call them back. I always look my cashier/waitress in the eye and talk to them like a normal person. I say please, thank you, have a good one...all of it. If I can do it, so can you. And by you, I'm mostly talking to the cashier at Anthropologie today. Oh and to the Target Yeller too.
I went to Anthro a few weeks ago and bought a skirt and a tank top. I put them on the counter and the little darling says, "Are you going to wear these together?" in what could be described as a disapproving tone. "Uh, yeah", I respond. And that was the end of the conversation. She didn't look me in the eye once, barely said a word other than the little gem above and the exorbitant total. This run-in bothered me. Has she seen where she works? Had she seen what she put on that morning? There are some crazy get-ups in that store...and the outfit I chose totally went together. If anything, it was too matchy-matchy. What's her deal??
I went back today to return the shirt. I found one I liked better at H&M, and for about $40 less. Guess who is the only one at the counter? When it's my turn, I wait to be asked if she can help me. I never rush the counter, I'm try to be polite, maybe they have something they have to do in between customers, who knows. Anyway, she just stares at me. I guessed this was her "Can I help you" riff. (Name that movie).
I told her I wanted to return the shirt. She says nothing. She scans the tag. She punches a few keys. She writes on the receipt. She points to the credit card machine and says "Swipe". She hands me my receipt. I leave.
Not happy. I did not like that girl. I did not like the service. I prefer a smile at least...and maybe, you know, some words exchanged. And the "having a bad day" excuse doesn't fly. Not a few weeks apart. I checked for a nametag on both her and the receipt to no avail. So what do I do now? I can't call up and ask for the manager and tell them "yeah, you know, the frigid bitchy blonde at the register...yeah, she was rude". I guess I'll let it go. But I really feel like people should be called out on these things. Right? Like, don't work retail if you can't form that little pretty face of yours into a smile.
Oh and before you go thinking I'm all sunshine and butterflies when I'm out shopping, let me just say this. If I'm dealing with some bad, and I mean, bad service, I will pull out some heavy passive aggression. It's my preferred response. It usually occurs there's a combination of bad/rude service and being forced to wait a ridiculous amount of time. This gives me both the motivation and the time to stand there, thinking of a good passive response. But I won't deal it out until it's what I'm dealt. I give my cashier/waitress/receptionist every opportunity to do it right. And when they don't? Well, that really grinds my gears. (Name that show).